Money Refund Policy

  • To claim a refund, kindly support it with related documents/ reports  

  • In normal cases, any report comparisons beyond 7 days will not be considered.

  • In the case of chronic diseases, an exception can be made up to 15 days, only after approval from our Quality team.

  • In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered.

  • Any variation in Lipid profile will not be considered.

  • In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 labs. 1 sample will be sent to our lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.

  • Our quality team reserves the right to make the final decision.
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